WHAT ARE THE DELIVERY OPTIONS FOR FRANCE?
Standard Colissimo 2 to 7 working days *
Express DHL 24-48H*
*From shipment, average times noted - For dom-tom taxes and customs duties are the responsibility of the customer, to be paid to the carrier upon receipt of the package.
WHAT ARE THE DELIVERY OPTIONS FOR EUROPE AND THE REST OF THE WORLD?
Standard Colissimo Europe 2 to 7 working days *
Standard Colissimo World 7 to 15 working days *
Express DHL Europe 1 to 3 working days *
Express DHL World 2 to 5 working days *
* From shipment, average times noted
WILL I HAVE TO PAY CUSTOMS AND IMPORT DUTIES?
Depending on the value of your order, you may need to pay customs and import duties. If your package is subject to it, the person who receives the package is responsible for covering these costs. For deliveries outside the European Union, taxes and customs duties are the responsibility of the customer, to be paid to the DHL carrier upon receipt of the package.
WHAT TIME WILL MY PACKAGE BE DELIVERED?
Deliveries are made between 8 a.m. and 9 p.m.
WHAT TO DO IF MY PACKAGE DOES NOT ARRIVE?
If you are unable to view the status of your order, please contact us at email@example.com or 01 42 36 13 73 and we will get back to you as soon as possible.Additional Information: As soon as possible, we will provide you with a link that will allow you to track the delivery of your package online.
RETURN WHAT IS OUR RETURN POLICY?
Items must be returned within 30 days (15 days during sales) of receipt of your order. This must be returned intact to the following address:
BRODSTYL / MISS JUNE Retours Internet 41 rue du Caire 75002 PARIS
• Please complete the form you receive in your package (order number and references of returned items) • You must not have worn or washed the items.
• Cosmetics, jewellery or swimwear cannot be returned for health and hygiene reasons. • All item labels must still be attached to it.
• All returns are made at your expense. However, you must keep your proof of shipment until receipt of your refund, in case your order is lost on the way to Miss June.
• Miss June will refund items returned within 7 days. Return conditions for the rest of the world (outside the EU): If you want to return an order, you must contact our customer service by sending an email to firstname.lastname@example.org and request a credit invoice. This credit invoice must be attached to the order to be able to accept it.
PLEASE NOTE: Returns without a credit invoice will not be accepted! Have you received a damaged product or a product complaint? These items cannot be sent as a regular return package, but must be reported to customer service via email@example.com
HOW LONG DO I HAVE TO RETURN AN ITEM?
Items must be returned within 30 days (15 days during sales) of receipt of your order. Please return the items in their original packaging.
HOW MUCH IS THE RETURN ?
Unfortunately, we cannot offer a free returns service. Returns must be made at your expense. Please return your items using standard tracking service.
WHAT IF MY PRODUCT IS DEFECTIVE?
We are very sorry that you received a defective item! Please contact our customer service with a photo of the defective item and your order number at firstname.lastname@example.org
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
If you have not received a refund within 7 days of returning the items, please contact us at email@example.com or 01 42 36 13 73 sending us the proof of shipment information on your ticket and we'll check it for you.
CAN I EXCHANGE AN ITEM?
Unfortunately, we are unable to exchange. You can return your item to us and place a new order to receive the item of your choice.
HOW CAN I PAY MY ORDER?
We accept the following payment cards: Visa and Mastercard. We also accept PayPal payments.
HOW DO I KNOW IF YOU HAVE RECEIVED MY ORDER?
Once your order has been placed, you will receive an order confirmation message containing your order number. Once our team has processed your order, you will receive a second email notifying you that it has been shipped.
CAN I CHANGE MY ORDER?
Unfortunately, once your order has been placed, it is not possible to change the information.
CAN I CANCEL MY ORDER?
If your order has not been shipped, you can contact us at firstname.lastname@example.org or on 01 42 36 13 73 so that we can cancel your order.
HOW TO USE A PROMOTIONAL CODE?
Simply enter your promotional code in the "Discount coupons" box when validating the cart and click "OK". If the code is valid, your discount will be applied.