DELIVERY FAQ

France :

Standard Colissimo (€7): 3 to 5 working days*.

Mondial Relay - Point Relais (€6.59): 3 working days*.

Mondial Relay - Locker (€6.59): 3 working days*.

(Free delivery and return for all orders over €150. Offer valid with Colissimo & Mondial Relay).

DHL Express (from €12): 24-48 hours*

European Union :

(Germany, Spain, Switzerland, Belgium, Italy, Luxembourg, Netherlands, Portugal, Austria, Denmark, Ireland, Monaco, Poland, Czech Republic, Bulgaria, Sweden, Cyprus, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia).

Standard Colissimo: (€9): 3 to 7 working days*.

(Free delivery and return for orders over €200. Offer valid with Colissimo carriers only).

DHL Express: (from €14): 24-48 hours*.

*For French overseas departments and territories, taxes and customs duties are payable by the customer, to be paid to the carrier on receipt of the parcel.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

(USA-Canada-Great Britain-Scotland-Norway-Andorra-Bosnia Herzegovina-Jersey-Lichtenstein-Montenegro-Serbia-Slovenia-United Arab Emirates-Scotland-Japan-Morocco-Philippines-Ile De La Reunion-Guadeloupe-Martinique)

DHL Express - from €19.95 : min. 72 hours* - Return at customer's expense.

Canary Islands - Algeria :

DHL Express - from €29.95 : 3 to 7 days* - Return at customer's expense.

Australia :

DHL Express - from €39.95 : min. 8 days* - Return at customer's expense.

Kuwait, Saint Martin, St Bart, Mauritius, Qatar, Saudi Arabia, Bahrain, Brazil, Maldives, New Caledonia, French Polynesia, Puerto Rico

DHL Express - from €34.95 : 3 to 7 days* - Return at customer's expense.

*For French overseas departments and territories, taxes and customs duties are payable by the customer, to be paid to the carrier on receipt of the parcel.

Selon la valeur de votre commande, il est possible que vous deviez payer des droits de douane et d'importation. Si votre colis y est soumis, la personne qui reçoit le colis est tenue de couvrir ces coûts. Pour les livraisons hors Union Européenne, les taxes et droits de douanes sont à la charge du client, à payer au transporteur DHL à réception du colis.

Deliveries are made between 8AM and 9PM.

Once the order has been validated, you can track its progress using the tracking number on your account in the 'My orders' tab, or by e-mail.

Once the parcel has been delivered to our carriers, we cannot be held responsible for its theft or loss. In this case, please contact the carrier with your tracking number in order to open an investigation into the routing of your parcel.

You have 15 days from the date of receipt of the order to change your mind. Please return all items in their original packaging.

We are very sorry that you have received a faulty item! 

Please contact our customer service team with a photo of the faulty item and your order number at:

Customer Service

Or by phone : 

+33 142 331 100

We will process your refund as soon as we receive your return. Please take into account bank processing times.

If by any chance you do not receive a refund within 7 days of returning the items, please contact us by email: Customer Service.

Do not hesitate to contact us by email:

Customer Service

 or by phone at :

+33 142 331 100

To simplify exchanges, please send us your return details and proof of dispatch on your ticket and we will check for you.

Once your order has been placed, you will receive an order confirmation message containing your order number. Once our team has processed your order, you will receive a second e-mail informing you that it has been dispatched.

If your order has not been dispatched, you can contact us by email at :

Customer service

or by phone on :

+33 142 331 100

We will then proceed to cancel the order.

Paris, le 02/22/2024