DELIVERY
WHAT ARE THE DELIVERY OPTIONS FOR EUROPE (excluding sales)?
Standard Colissimo (free) : 3 to 7 working days*
Express DHL (from 11€): 24-48h*
*From shipment, average times noted - For dom-tom taxes and customs duties are the responsibility of the customer, to be paid to the carrier upon receipt of the package.
WHAT ARE THE DELIVERY OPTIONS FOR THE REST OF THE WORLD?
Express DHL (from 11€): minimum 72h*
*From shipment, average times noted
DELIVERY COSTS DURING SALES:
Usually, delivery is free with no minimum purchase for Europe. However, on special occasions such as sales, Miss June reserves the right to cover delivery costs for orders over €150.
During promotional periods, returns are at the customer's expense.
WILL I HAVE TO PAY CUSTOMS AND IMPORT DUTIES?
Depending on the value of your order, you may need to pay customs and import duties. If your package is subject to it, the person who receives the package is responsible for covering these costs. For deliveries outside the European Union, taxes and customs duties are the responsibility of the customer, to be paid to the DHL carrier upon receipt of the package.
WHAT TIME WILL MY PACKAGE BE DELIVERED?
Deliveries are made between 8 a.m. and 9 p.m.
WHAT TO DO IF MY PACKAGE DOES NOT ARRIVE?
Once the order has been validated, you can track its progress using the tracking number in your account under the 'My orders' tab, or by e-mail.
Once the parcel has been delivered to our carriers, we cannot be held responsible for its loss or theft. In this case, please contact the carrier with your tracking number in order to open an investigation into the routing of your parcel.
RETURN WHAT IS OUR RETURN POLICY?
Items must be returned within 30 days (15 days during sales) of receipt of your order. This must be returned intact to the following address:
BRODSTYL / MISS JUNE Retours Internet 41 rue du Caire 75002 PARIS
• Please complete the form you receive in your package (order number and references of returned items)
• You must not have worn or washed the items.
• Cosmetics, jewellery or swimwear cannot be returned for health and hygiene reasons.
• All item labels must still be attached to it.
• Miss June will refund items returned within 7 days. Return conditions for the rest of the world (outside the EU): If you want to return an order, you must contact our customer service by sending an email to servicecommercial@miss-june.com.
Have you received a damaged product or a product complaint? These items cannot be sent as a regular return package, but must be reported to customer service via servicecommercial@miss-june.com
HOW LONG DO I HAVE TO RETURN AN ITEM?
Items must be returned within 30 days (15 days during sales) of receipt of your order. Please return the items in their original packaging.
HOW MUCH IS THE RETURN ?
- EUROPE
Returns are free in Europe if you choose Colissimo delivery.
For customers who have placed an order with Standard Colissimo delivery in Europe, you can generate your return slip directly from your profile by following these instructions: 'My account' > 'Colissimo returns'.
For customers who have placed an order with DHL Express in Europe, you can also benefit from free returns. However, you will need to send an e-mail to servicecommercial@miss-june.com so that our team can generate a return slip for you.
If you would like to use another carrier for your return from Europe, the return costs are at your expense. Please return your items using a standard service with tracking. However, you must keep your proof of shipment until receipt of your refund, in case your order is lost on the way to Miss June.
- INTERNATIONAL
Unfortunately, we cannot offer a free returns service for the rest of the world. Returns must be made at your expense. Please return your items using standard tracking service.
We advise you to keep your proof of shipment until receipt of your refund, in case your order is lost on the way to Miss June.
- SALES
During promotional periods, returns are at the customer's expense.
WHAT IF MY PRODUCT IS DEFECTIVE?
We are very sorry that you received a defective item! Please contact our customer service with a photo of the defective item and your order number at servicecommercial@miss-june.com
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
If you have not received a refund within 7 days of returning the items, please contact us at servicecommercial@miss-june.com or 01 42 33 11 00 sending us the proof of shipment information on your ticket and we'll check it for you.
CAN I EXCHANGE AN ITEM?
Unfortunately, we are unable to exchange. You can return your item to us and place a new order to receive the item of your choice.
YOUR ORDER
HOW CAN I PAY MY ORDER?
We accept the following payment cards: Visa and Mastercard. We also accept PayPal payments.
HOW DO I KNOW IF YOU HAVE RECEIVED MY ORDER?
Once your order has been placed, you will receive an order confirmation message containing your order number. Once our team has processed your order, you will receive a second email notifying you that it has been shipped.
CAN I CHANGE MY ORDER?
Unfortunately, once your order has been placed, it is not possible to change the information.
CAN I CANCEL MY ORDER?
If your order has not been shipped, you can contact us at servicecommercial@miss-june.com or on 01 42 33 11 00 so that we can cancel your order.
HOW TO USE A PROMOTIONAL CODE?
Simply enter your promotional code in the "Discount coupons" box when validating the cart and click "OK". If the code is valid, your discount will be applied.