Mon compte
Delivery
France:
- Standard Colissimo free from €150: 3 to 5 business days*
Return shipping costs are the customer’s responsibility.
- DHL Express (from €12): 24–48h*
European Union:
(Germany, Spain, Belgium, Italy, Luxembourg, the Netherlands, Portugal, Austria, Denmark, Ireland, Monaco, Poland, Czech Republic, Bulgaria, Sweden, Cyprus, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia).
- DHL Eco. free from €200: 3 to 5 business days*
Return shipping costs are the customer’s responsibility.
- DHL Express (from €14): 24–48h*
*From dispatch date, average delivery times observed. For French overseas territories (DOM-TOM), taxes and customs duties are the customer’s responsibility and must be paid to the carrier upon delivery.
INTERNATIONAL :
USA | CANADA
Express DHL : Starting from €19.95, minimum delivery time 72h.
Free delivery for orders over €300.
Return shipping costs are the responsibility of the customer.
UK
United Kingdom (Great Britain, Scotland, Northern Ireland, Wales)
Express DHL : Starting from €19.95, minimum delivery time 72h.
Free delivery for orders over €300.
Return shipping costs are the responsibility of the customer.
United Arab Emirates, Kuwait, Qatar, Saudi Arabia, Bahrain
Standard Shipping : Exclusively via DHL with a delivery time of 3 to 10 days.
Shipping cost: €34.95.
Free delivery for orders over €400.
Return shipping costs are the responsibility of the customer.
CANARY ISLANDS :
DHL Shipping : starting from €29.95 (3-7 days).
Return shipping costs are the responsibility of the customer.
AUSTRALIA :
DHL Shipping : starting from €39.95 (8 days).
Free delivery for orders over €500.
Return shipping costs are the responsibility of the customer.
OTHER DESTINATIONS :
DHL Shipping : €34.95 (DHL, 5-12 days).
Shipping and return costs are the responsibility of the customer.
Depending on the value of your order, customs and import duties may apply. If your package is affected, the person receiving it must pay these fees. For deliveries outside the European Union, these taxes and customs duties are the responsibility of the customer and must be paid to the carrier upon receipt of the package.
Our deliveries usually take place between 8 AM and 9 PM. We do our best to deliver within this timeframe, to allow you to receive your package as soon as possible!
We understand how frustrating it can be to wait for a package.
As soon as it is shipped, you can track its journey using the tracking number available in your account, under "My Orders," or in the email you received. If your package seems to be taking longer than expected, don't panic!
Contact us with your order number and the date of your order. Our dedicated team will explore all avenues to keep you informed and ensure that you receive your order as soon as possible.
We are here to help you, as your satisfaction is our priority!
We understand that changing your mind happens! That’s why we offer you 15 days from the receipt of your order to return your items.
Take your time to decide and just make sure to send the products back in their original packaging.
We want you to be fully satisfied, so don’t hesitate!
We are truly sorry that you received a defective item!
Contact our customer service, equipped with a photo of the defective item as well as your order number at:
We process the refund upon receipt of your return. Please consider banking delays.
If by chance you find that you have not received a refund within 7 days following the return of the items.
Do not hesitate to contact us via messaging: Customer Service
or at: 01 42 33 11 00
To simplify exchanges, please send us the information about your return as well as the proof of shipment on your ticket and we will check for you.
Unfortunately, we are unable to process exchanges. You can return your item and place a new order to receive the item of your choice.
Once your order is placed, you will receive an order confirmation message containing your order number. Once our team has processed your order, you will receive a second email informing you of its shipment.
We understand that sometimes changes are necessary.
If your order is still being prepared and has not been handed over to the carrier, contact us!
We will do our best to accommodate your request.
If it is already on its way, unfortunately it will be too late to intervene.
If your order has not yet been shipped, we would be happy to assist you. Contact our customer service via messaging or by phone at 01 42 33 11 00, we will take your cancellation request with all the attention it deserves.