DELIVERY FAQ
France :
Standard Colissimo (€7): 3 to 5 working days*.
Mondial Relay - Point Relais (€6.59): 3 working days*.
Mondial Relay - Locker (€6.59): 3 working days*.
(Free delivery and return for all orders over €150 on non-discounted items. Offer valid with Colissimo & Mondial Relay).
DHL Express (from €12): 24-48 hours*
European Union :
(Germany, Spain, Switzerland, Belgium, Italy, Luxembourg, Netherlands, Portugal, Austria, Denmark, Ireland, Monaco, Poland, Czech Republic, Bulgaria, Sweden, Cyprus, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia).
Standard Colissimo: (€9): 3 to 7 working days*.
(Free delivery and return for orders over €200 on non-discounted items Offer valid with Colissimo carriers only).
DHL Express: (from €14): 24-48 hours*.
*For French overseas departments and territories, taxes and customs duties are payable by the customer, to be paid to the carrier on receipt of the parcel.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
(USA-Canada-Great Britain-Scotland-Norway-Andorra-Bosnia Herzegovina-Jersey-Lichtenstein-Montenegro-Serbia-Slovenia-United Arab Emirates-Scotland-Japan-Morocco-Philippines-Ile De La Reunion-Guadeloupe-Martinique)
DHL Express - from €19.95 : min. 72 hours* - Return at customer's expense.
Canary Islands - Algeria :
DHL Express - from €29.95 : 3 to 7 days* - Return at customer's expense.
Australia :
DHL Express - from €39.95 : min. 8 days* - Return at customer's expense.
Kuwait, Saint Martin, St Bart, Mauritius, Qatar, Saudi Arabia, Bahrain, Brazil, Maldives, New Caledonia, French Polynesia, Puerto Rico
DHL Express - from €34.95 : 3 to 7 days* - Return at customer's expense.
*For French overseas departments and territories, taxes and customs duties are payable by the customer, to be paid to the carrier on receipt of the parcel.
Depending on the value of your order, customs and import duties may apply. If your package is affected, the recipient is responsible for paying these fees. For deliveries outside the European Union, these taxes and customs duties are the customer's responsibility and must be paid to the carrier upon receipt of the package.
However, good news for our American and British customers! Miss June covers the customs duties for you. This means that when you place an order on our site, the displayed price is the final price. You will receive your order with no additional fees to pay upon delivery.
Our deliveries generally take place between 8 a.m. and 9 p.m. We do our best to deliver within this timeframe, so you can receive your package as soon as possible!
We understand how frustrating it can be to wait for a package.
Once shipped, you can track its journey using the tracking number available in your account under the "My Orders" section or in the email you received. If it seems like your package is taking longer than expected, don’t worry!
Contact us with your order number and the date of the order. Our dedicated team will explore all avenues to keep you informed and ensure you receive your order as soon as possible.
We are here to help, because your satisfaction is our priority!
We know that changing your mind happens! That's why we offer you 15 days from the receipt of your order to return your items.
Take your time to decide and just make sure to send the products back to us in their original packaging.
We want you to be completely satisfied, so don't hesitate!
We are very sorry that you have received a faulty item!
Please contact our customer service team with a photo of the faulty item and your order number at:
Or by phone :
+33 142 331 100
We will process your refund as soon as we receive your return. Please take into account bank processing times.
If by any chance you do not receive a refund within 7 days of returning the items, please contact us by email: Customer Service.
Do not hesitate to contact us by email:
or by phone at :
+33 142 331 100
To simplify exchanges, please send us your return details and proof of dispatch on your ticket and we will check for you.
We know that sometimes changes are necessary.
If your order is still being prepared and hasn't been handed over to the carrier, contact us!
We will do our best to accommodate your request.
If it is already on its way, unfortunately, it will be too late to intervene.
If your order has not yet been shipped, we would be happy to assist you. Contact our customer service via messaging or by phone at +33 142 331 100, and we will consider your cancellation request with the attention it deserves.
Paris, le 02/22/2024